Acceptance of Terms of Usage

These Terms of Usage govern your access and use of this Site. By accessing or using this Site you agree to be bound by these Terms of Usage and to any additional guidelines, restrictions, or rules that may be posted in connection with specific sections or services of this Site. All such additional posted guidelines, restrictions, or rules are hereby incorporated by reference into these Terms of Use.

Boss Logo reserves the right to make changes to this Site and to these Terms of Usage at any time without prior notice. You should review these Terms of Usage each time you access this Site.

You also agree that we may provide all legal communications and notices to you electronically by posting them on our website or, at our election, by sending an e-mail to the e-mail address you provided to us when you registered at our website. You may withdraw your consent to receive communications from us electronically by contacting customer care. However, if you withdraw your consent to receive our communications electronically, you must discontinue your use of your account.

Customer Acknowledgement:
By submitting an order, the customer has verified that spelling, content, images and layout is correct.  Further, by submitting an order, the customer understands that the documents provided will print as it appears on site and that further changes of any kind cannot be made.  Once the order is placed the customer continues to maintain responsibility for any document errors including overprint, incorrect bleeds, artwork instances outside safe zone, files incorrectly submitted in RGB, etc… Implicit understanding of this acknowledgement is required to process any and all orders whether online or offline transactions with Boss Logo and, if applicable, affiliate corporations.  Acknowledgment of above is understood by placing an order with Boss Logo and, if applicable, affiliate corporations.

Bosslogo reserves the right to upgrade the thickness, coating or lamination, at no additional charge, for any product ordered. Bosslogo also reserves the right to use its sole discretion in refusing to print anything it deems improper or known to be illegal. is not liable for any damages resulting from unwitting violation of copyright/trademark laws or illegal use of trade names, slogans or licensed content in any form. The client guarantees the legal title of all submissions onto Bosslogo for printing and/or publication. Bosslogo shall have the right to assign any portion of the work required to another vendor. The customer acknowledges the following:

  • Turnaround begins once an order is placed fully, completed online and paid in full
  • All production and delivery times are not contractual and without guarantee due to machinery, unscheduled downtime or other malfunction however every attempt to meet delivery will be made in good faith and is exceptionally rare.
  • Tolerances in paper can be up to 1pt
  • Any alterations to files made by Boss Logo will occur only with customer approval and will incur a minimum $25 fee for minor adjustment.  Major adjustments will be subject to pricing confirmation prior to starting the job
  • Due to differences in equipment, processing, proofing, substrates, paper, ink, pigments and other conditions, gang run orders will be printed to generally recognized industry standards achieving no <90% match to calibration control on press
  • Final products may slide up to .125" so we strongly recommend avoiding borders in your artwork
  • If your file contains overprints, they may cause unwanted print effects and missing elements.  If necessary in your file, ensure you proof your job in order to verify.  Proofs must be returned for our rentention. If you have a new client and are submitting their artwork, proof it to ensure you have an accurate assessment of the file.


All the terms and conditions and/or any transactions occurring online at or by phone are subject to the laws of the Province of Ontario.  Boss Logo is not responsible for the delay and/or damages resulting from Machinery Breakdown, Acts of God, and from other actions, both governmental and otherwise, including but not limited to war, riot, seizure, and embargo.   The tools available at to create documents is the property of Boss Logo and its affiliated companies.  The Buyer’s order shall be deemed an acceptance of the Seller's terms.  The Terms and conditions shall in all respects be governed by the Province of Ontario law. 


All orders are subject to acceptance by Boss Logo. We reserve the right to reject any order at any time without recourse. We also reserve the right to change the price at any time even after we receive the order.


Due to the nature of the product, no returns can be made once the order is processed and/or shipped. Any claims for defects, damages, or shortages must be made in writing within five (5) business days after receipt of the merchandise. We will replace only those orders that were processed incorrectly and deemed commercially unacceptable wholly at the discretion of Boss Logo. The replacement of the order will take place only after the receipt of returned merchandise unless otherwise arranged with Boss Logo. We will not replace the order if it is determined by us that the order was misused or mishandled by the buyer or part of the order was used by the buyer and part of the order is being returned. 

Credit Card

If the Buyer's credit card is declined, Boss Logo will not process the Buyer’s order. If the order is shipped and should the Buyer's account become delinquent, Buyer agrees to pay a monthly finance charge of 2% (annual percentage rate of 24%) on the unpaid balance. If a termed account goes beyond the payment term's due date, unless specific arrangements are made, future purchases may require advance payment and render ineligible future terms arrangements. In the event that Boss Logo must commence legal action to enforce any terms of this agreement, the Buyer agrees to pay reasonable legal fees and costs.


Boss Logo neither makes any explicit warranty nor imply or accepts any responsibility other than possible replacement of the products that Buyer is buying.  Boss Logo may but does not guarantee the replacement of the defective product or credit the amount of the purchase price. 


Shipping terms are F.O.B. Mississauga.  Boss Logo will arrange for shipping with the carrier on behalf of the buyer.  The Buyer will be fully responsible for the shipping and handling cost in addition to any customs, duties or surcharges resulting from shipment of goods cross border.  Boss Logo will not be responsible for the delay in delivery, loss or damage of the order while the order is with the shipping carrier.

Limitation of Liability & Non Solicitation:

Boss Logo will not be liable in contract or in tort (including negligence) to the customer for incidental or consequential damages, arising out of or resulting from anybody’s performance or non-performance of our obligations.  Boss Logo shall not be liable to anyone for any kind of financial losses, cost, expenses, damages and/or other economic damages.  The Buyer agrees that the Buyer will not hold Boss Logo, its licensors, suppliers, or vendors, their officers, directors, employees, or agents responsible for any and all loss, cost, expense, and damages (including legal costs) on account of any and all manner of claims, demands, actions, and proceedings that may be instituted against Boss Logo and its affiliates, if applicable, on grounds alleging that the said work violates any copyrights, trademarks, service marks, or is scandalous, or invades any person's right to privacy or other personal rights. All customers and/or any of its affiliates shall not, without prior written consent, directly or indirectly solicit any employee, contractor or consultant of Boss Logo and/or any of its affiliates for a period of two (2) years after last order submitted to Boss Logo.


You agree that you shall indemnify and defend Boss Logo and all parties from whom Boss Logo has licensed portions of Content, and their directors, officers, and employees, against all claims, liability, damages, costs and expenses, including reasonable legal fees and expenses arising out of or related to (i) your breach of these Terms of Use or (ii) any suit, claim, or demand arising from or relating to any text, photograph, image, graphic or other material you incorporated into products.

Cancellations, Refunds and Run Quantities:

Overruns and underruns not to exceed 10% of quantity ordered shall constitute an acceptable delivery.  Boss Logo and its affiliated company(s), if applicable, will not refund any money for orders that were shipped or were cancelled after the order has begun processing. Given the high level of automation of orders on Boss Logo, all orders submitted are considered final, approved and ready for printing except where a proof has been purchased.  In the event of proofing, an approval in writing is required in order to proceed with the order. Given the unique nature of orders submitted to Boss Logo, there is no resale value of items ordered therefore all sales are final.  In the event we determine a defect has occured resulting from one of our production facilities, a reprint will be the only means of compensation.  No refunds or credit.


Unless otherwise specified (in writing at the time the order was placed), we or our affiliate sites reserve the right to use any item produced by us for print or display promotion.  In order to receive discounts associated with Boss Logo's "current specials promotional codes", you must enter the appropriate code when placing your order.  If you do not input the code at time of order, you will not receive a discount nor will they be applied retroactively.  

In the unlikely event that an error has occurred during the production of a particular job, we must be promptly notified of the problem. Claims for defects, damages, shortages must be made by the customer in writing within a period of fifteen (15) days after delivery of all or any part of the order. Failure to make such claim within the stated period shall constitute irrevocable acceptance and an admission the customer is in full compliance with the terms, conditions and specifications outlined herein. In the event of an error in printing, a determination will be made whether the defect is of such nature as to qualify for a discount or re-print. Our liability should be limited to reprinting of any defective order and in no case will include special or consequential charges, including expenses, rush shipping, profits lost due to damages. This guarantee applies only to defects in workmanship or materials. It does not cover defects in the files submitted for printing. Over runs and under runs are not to exceed 10% of the order.